- RETURN POLICY
Eligible products can only be returned within 5 days after the delivery date. You can find the return policy of each product under the Shipping Info section of the product page, except those that are explicitly identified as not returnable. The return is processed only if:
- It is determined that the product was not damaged while in your possession;
- The product is not different from what was shipped to you;
- The product is returned in original condition (with brand/manufacturer’s box, MRP tag intact, user manual, warranty card, and accessories).
- REPLACEMENT POLICY
The 5-Day Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. If at the time of delivery and/or within 5 days from the date of delivery of the product(s), any defect is found, then the buyer of the product(s) can ask for a replacement of the product(s) from the seller subject to the following terms and conditions:
2.1 Notify the seller of any defects in the product(s) at the time of delivery of the product(s) and/or within 5 days from the date of delivery, and the same product(s) will be replaced in return for the defective product(s).
2.2 Replacement can be for the entire product(s) or part(s) of the product subject to availability of the same with the seller.
Following products shall not be eligible for return or replacement:
- Damages due to misuse of product;
- Incidental damage due to malfunctioning of product;
- Any consumable item which has been used/installed;
- Products with tampered or missing serial/UPC numbers;
- Digital products/services (Flute music downloads);
- Any damage/defect which is not covered under the manufacturer’s warranty;
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered;
- Jewellery which is ‘made to order’ on customer’s request.
On Clothing, Footwear, and Jewellery, qualified sellers accept a 5-day exchange subject to the following conditions:
- Clothes and footwear are not used (other than for trial), altered, washed, soiled, or damaged in any way.
- Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
- ‘Made to order’ jewellery, innerwear, lingerie, socks, and clothing freebies are not covered under the return policy.
- Damaged or defective clothing and footwear products are meanwhile covered by the 5-Day Replacement Guarantee.